Terms of Service
Last updated: 26 July 2026
These Terms govern your use of Malla at wheretogointunisia.com. By booking an excursion, joining a community, or publishing an excursion, you agree to them.
What Malla is — and what it is not
Malla is a marketplace and a booking tool. Independent Tunisian organizers publish single-day excursions; travellers reserve a place.
Malla does not run the excursions. We are not a travel agency, a tour operator, a guide, or a transport company. The organizer is solely responsible for the trip: the itinerary, the vehicle, the driver, the guide, the safety of the day, and any insurance. Your contract for the excursion itself is with the organizer, not with us.
We say this plainly because it determines who to contact when something goes wrong: for anything about the trip, contact the organizer. For anything about the website or your account, contact us.
Definitions
- Service — the Malla website and account area.
- Organizer — a business publishing excursions on Malla.
- Booker (or "you") — someone using Malla to reserve a place.
- Excursion — a single-day trip published by an organizer.
Accounts
- You need a verified phone number to book or to join a community. Verification is by one-time SMS code.
- One account per person. Your phone number identifies you, so do not share it or use a number you do not control.
- Give a real name. The organizer uses it to identify you on the day.
- You are responsible for keeping access to your phone number. If you lose it, change your number in Settings while you still can, or contact us.
Organizer accounts are not open to public sign-up. Organizers are authorized individually by us.
Booking and payment
This is the part most worth reading.
- A booking is a reservation, not a purchase. No money changes hands on Malla. We hold no card details and process no payments.
- You pay the organizer directly, in cash, on the day, at the price shown on the excursion page. Confirm the amount with the organizer.
- A confirmed booking means a place is held for you. A waitlisted booking means the excursion is full and you will move up if a place frees. Waitlisted places are allocated in the order they were requested; a larger party may have to wait for a large enough gap.
- The party size you enter is the number of places held. Bringing more people than you booked is up to the organizer to accommodate, and they may refuse.
Cancelling
- You may cancel any booking from your account at any time. Please do it as early as you can — your place goes to the next person waiting.
- The organizer may cancel your booking, or the whole excursion. If they do, you are notified in your Malla inbox. Since no money has been taken, there is nothing to refund.
- Not turning up is the one thing we ask you to avoid. A held place on a cash-on-the-day trip costs the organizer directly, and they may decline future bookings from someone who repeatedly does not appear.
We do not set or enforce a cancellation-fee policy. Anything an organizer tells you about deposits or fees is between you and them, and is not part of these Terms.
Reviews
- You may review an excursion you were confirmed on, after it has taken place, once.
- Reviews must be your own honest experience of that trip. Do not post advertising, abuse, other people's personal information, or anything untrue.
- We may hide a review that breaks these rules. Organizers can hide reviews on their own excursions; they cannot edit the text of one.
- Your review is public, shown with the name you sign it with.
Communities and messages
- Joining an organizer's community means agreeing to receive their announcements.
- You can switch announcements off per organizer, or leave, at any time under Communities.
- Messages about a trip you are booked on are operational and are sent regardless.
- Organizers may also contact you directly, for example on WhatsApp, using the number you provided. How they do that is their responsibility.
Rules for everyone
Do not:
- Book places you do not intend to take, or make bookings on behalf of someone else without telling them.
- Use somebody else's phone number.
- Scrape, bulk-download, or resell content or contact details from Malla.
- Attempt to bypass rate limits, bot protection, or access controls.
- Post unlawful, misleading, hateful, or infringing content.
We may suspend or remove an account that does any of this.
Additional terms for organizers
If you publish excursions on Malla, you additionally agree that:
- You have the legal right to operate the excursions you list, including any licence, permit, or insurance Tunisian law requires. We do not verify this.
- Your listings are accurate: the date, meeting point, duration, price, capacity, and what is included.
- You will honour confirmed bookings, or cancel them with as much notice as you can give.
- You own or have permission to use every photograph you upload.
- Your member list is personal data of real people. You will use the phone numbers you obtain through Malla only to run and promote your own excursions; you will not sell, rent, or pass them to a third party; and you will honour someone's choice to stop receiving announcements or to leave your community. Our Privacy Policy describes what bookers are told.
- You may export your member list. Doing so makes you responsible for it independently of Malla, including for deletion requests reaching you after export.
We may remove a listing or an organizer account for a breach of these terms, or where we believe travellers are at risk.
Content and intellectual property
- You keep ownership of what you upload — descriptions, photographs, reviews.
- You grant us a licence to host, display, resize, and translate it for the purpose of running and promoting Malla, including on social previews and search results.
- Malla's own name, design, and code remain ours.
- If you believe content infringes your rights, write to contact@wassimbenr.com with enough detail to identify it.
Availability
We aim to keep Malla up but do not promise uninterrupted service. Features may change. We may need to take the site down for maintenance, sometimes without notice.
Liability
To the fullest extent permitted by law:
- Malla is not liable for anything that happens on an excursion — injury, loss, delay, cancellation, or a dispute with an organizer. The organizer is responsible for the trip.
- We are not liable for the accuracy of organizer-supplied content, or for an organizer's conduct.
- We are not liable for indirect or consequential loss, including missed travel connections.
- Nothing here limits liability that cannot lawfully be limited, including for death or personal injury caused by our own negligence, or for fraud.
Because Malla takes no payment from bookers, no fee has been paid to us against which a claim could be measured.
Disputes
Please write to us first — most problems are a misunderstanding and are quickest to fix directly. These Terms are governed by Tunisian law, and the courts of Tunis have jurisdiction, without prejudice to any mandatory consumer protection you have where you live.
Changes
We may update these Terms. Changes take effect on posting, and we will update the date at the top. For a material change we will give reasonable notice. Continuing to use Malla afterwards means you accept the new Terms.